EN – NewSky Mobile

ANNOUNCEMENT

Tokyo, March 01, 2022

Dear Customer,
We would like to thank you immensely for using our service and we hope that you will continue to be our
customer for a long time to come.
We received an important notice from the carrier informing us that thousands of lines of Wimax, Wimax Home and Walker One services will stop working at the end of March 2022 (31/03/2022).
Reason
Network restructuring, where these lines must be canceled for service maintenance.
This time there will be no possibility to maintain the Wimax, Wimax Home and Walker service, or to change the SIM Card. The service will be canceled on the date mentioned above.
We can imagine the inconvenience this causes, but we also must follow these rules, and unfortunately we are also affected.
In return and in the hope that you, dear customer, can stay with us, the solution is to migrate to the new Mônica Wifi service.
If you don't want to migrate to the new service, we will be very sorry, and in this case you can do so without having to pay a fine.
In both cases, the device must be returned by the maximum deadline of the day (10/04/2022), April 10th, 2022.

FORM

Full name of service holder:

Contact e-mail:
Whatsapp/Tel. contact:
CHOOSE AN OPTION
Option A: I would like to cancel the current Wimax or AU Walker service on 31/03/2022 and I am interested in another mobile internet service. Could you show me the options please?Option B: I would like to cancel the current Wimax or AU Walker service on 31/03/2022 and I am not interested in another service.

How do I return the device?
Send the device along with all accessories to our Komaki-shi office.
NewSky - Komaki Branch
485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB Komaki Bldg. 3F
You received a [Return Kit] with your order. Use it to send to our customer center.
If not, go to a post office, kuroneko or kombini and send it. The shipping fee must be paid by the customer.

If you do not return the device by 04/10/2022, there will be a fine for not returning the device + a daily late fee of ¥500 per day, in addition to other fines or fees.