CONTRACT TERMS AND CONDITIONS OF USE  MONICA WIFI

 VERSION 10 - ENGLISH

Signed between, on the one hand, 有限会社 メガシステム Yugengaisha MegaSystem Co., Ltd., a company based in Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku- ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F, here by represented in accordance with her trade name ("NewSky"); and, on the other hand, the costumer, already qualified in the Registration Form ("Costumer", when referred together with NewSky, "Parts" and, separately, "Part") WHERE AS: NewSky offers the possibility for the customer to contract services and benefits through a monthly subscription; SERVICES OR SPECIFIC BENEFIT BY SUBSCRIPTION (“Term”), which will be governed in accordance with the following terms and conditions:

1. The purpose of this Term is to regulate the conditions applicable to the contracting, use and cancellation of services and benefits offered by NewSky specific services (“Services”)  through a monthly subscription. Please, read carefully the Term and all the conditions listed below. By not fully or partially agreeing with this Term, as well as with any additions, changes or updates, the Customer will not be able to access the Services.

2. SERVICE

    A. MÔNICA WIFI  mobile internet service of excellent quality with coverage (3G/4G).

3. TYPES OF CONTRACT, PLANS & MONTHLY VALUES.

POST-PAID PAYMENT , DATE OF PAYMENT UNTIL 10

ANNUAL PLAN

MONTHLY PLAN

Cancellation fee: ¥9,500

No cancellation fee

DATA PLAN

CREDIT CARD

SMART PIT

CREDIT CARD

SMART PIT

30GB

¥2,480

¥2,980

¥3,480

¥3,980

60 GB

¥3,480

¥3,980

¥4,480

¥4,980

100 GB

¥4,980

¥5,980

¥5,980

¥6,980

200 GB

¥5,980

¥6,980

¥6,980

¥7,980

300 GB

¥6,980

¥7,980

¥7,980

¥8,980

UNLIMITED*◎

¥5,980

¥6,980

¥6,980

¥7,980

Activation fee: ¥3,300

HAS NOT DAILY LIMIT*

*For plans with data cap, after consuming all your data cap, the speed will be reduced for a short period, and then it may stop working, returning to normal next  month.

*◎UNLIMITED for personal use (one device at a time) and fair use; 4 Mbps maximum speed for watching videos between 720p~1080p; not recommended for downloading frequently;

*Please be advised that uninterrupted use with frequency above 10GB daily may cause speed reduction, signal cut-off without prior notice, and even termination of the contract at the request of the operator or the Japanese government.

4. PURCHASE OR RENT THE ROUTER.

ROUTER RENTAL

ROUTER PURCHASE

CONSULT YOUR INVOICE TO KNOW ABOUT THE ROUTER MODEL, IF IT IS PURCHASED OR RENTED AND VALUES.

The Mônica WiFi router is rented and must be returned at the end of the contract. The device is already configured, ready for use and any changes or adjustments to the device settings are prohibited.

See the model, value and details of the router on your invoice.

PREMIUM KIT: ENERGY CHARGER, USB CABLE and EXCLUSIVE NEWSKY POCKET. The customer is allowed to enjoy the premium kit as long as he is an active subscriber to the service. The Premium Kit is loaned and must be returned at the end of the contract.

PREMIUM KIT: ENERGY CHARGER, USB CABLE and EXCLUSIVE NEWSKY POCKET.

LOSSES AND DAMAGES:

Loss of the device: ¥12,000, for active contracts that are not abandoned.

Damage to the device: ¥6,000, for active contracts that are not abandoned.

Loss or damage to the PREMIUM KIT: ¥ 3,000.

In case of loss of your device, you can buy another one or rent one. In this case, the prices will be those offered at the moment. Consult us!

Loss: It will be considered 'loss' when the damage to the device makes it impossible to use, interfere with important functions, if the device is aesthetically marked with marks that de-characterize the product, if it is not returned or is lost.

Damage: It will be considered 'damage' when the device has a mark that is only light in appearance, does not de-characterize the product, and does not prevent normal use.

This analysis will be made exclusively by NewSky or a responsible person chosen by NewSky, and any type of analysis by third parties will not be accepted without proper authorization.

-

The ROUTER must be returned no later than the 5th of the month that you do not wish to use the service, with a daily fine of ¥ 500 for delay in returning from the 6th.

-

Non-return of the device and, or non-payment of the monthly fee until the date of the 20th will be considered abandonment of contract.

If you count Internet usage in the month that you do not want to use the service, the full monthly fee must be paid. No exception.

5. PAYMENT METHODS.

CREDIT CARD

SMART PIT

Provide the billing details to the consultant

Payment at convenience stores:

Family Mart, Lawson and Mini Stop

You will use the same Smart Pit card to pay monthly fees.

PAYMENT DATE: UP TO DAY 10

    A. Payment must be made on time and processed by our central office so that there is no cut-off.
    B. From the 11th the payment will be delayed, the service will be suspended and will have a fee of ¥ 1,000 included in the charge.
    C. If cut due to non-payment, the signal will be reactivated within 3 working days after confirmation and payment processing by our payment center.
    D. If you do not make the payment by the 20th, your contract will be understood as abandonment by the customer and will be canceled. Outstanding amounts must be paid immediately.
    E. If you want to change the form of payment from Smart pit to credit card or vice versa, the customer must contact our call center, at least 30 days in advance of the payment date.
    F. The charging fee [konbini / credit card] of ¥ 220, may be charged at any time by NewSky, without prior notice, for the readjustment of amounts. So far, this fee is being paid by NewSky. The pending issues related to the service will be discounted by charging by credit card (registered) or smart pit.

6. PLAN CHANGE

    A. To request a plan exchange, make the request at our central BETWEEN DAY 1 TO  DAY 10. Plan exchange fee: ¥ 3,300.
    B. The change will take effect from the beginning of the following month. During the plan change process, the service may be unavailable for a period of 1 to 3 business days.

7. CANCELLATION

ANNUAL CONTRACT

                                                             MONTHLY CONTRACT

CANCELLATION FEE: ¥ ​​9,500 

 CANCELED BEFORE 12 MONTHS

NOT CANCELLATION FEE

    A. Step 1: To cancel, the customer must contact NewSky between the 1st until the 10th of the current month and request the cancellation of the service. To request the cancellation of the service using a credit card payment method, the customer must contact our call center at least 30 days before the payment date.
    B. Step 2: The customer must pay the amounts due to NewSky within the stipulated period.
    C.We will collect the fine through Smart Pit or credit card, according to the contracted plan.

For charging through the Smart Pit, once the charge has been launched, if there is a need to launch a new charge or change the payment date, there will be a fee of ¥ 1,000 added to the amount of the fine.

    D. CONTRACT WITH ROUTER RENTED: THE ROUTER MUST BE RETURNED UP TO THE MAXIMUM DAY 05 OF THE MONTH THAT YOU DO NOT WISH TO USE THE SERVICE, WITH A DAILY FINE OF ¥ 500 FROM DAY 06 UNTIL THE DATE OF RESOLUTION OF THE PENDANCE OR RECEIPT OF THE ROUTER IN OUR CENTER.
    E. With the non-payment of the monthly fee until the 20th of the month of payment, and the lack of interest or lack of communication with NewSky, the fines related to the clauses not fulfilled by the customer will be, which will be applied charged by our legal representative, the office Libra Legal Office and / or Trade's Creditor Protection Co.ltd. from that moment on, they are responsible for the case and, according to the case, a case will be opened in the court of justice in the Tokyo jurisdiction.

General documents and information will be used for resolution by legal means and, in addition, your name may also be registered with the CREDIT PROTECTION SERVICE in Japan and abroad. Any legal issues will be resolved with the Tokyo Court of Justice.

8. CONTRACT, DATA TRAFFIC & SUSPENSION RIGHTS.

    A. We inform that as of January 2016, Japanese data traffic control laws have become stricter. New rules from operators or the government may occur without notice. Restrictions on the volume of data traffic may apply.

    B. We provide adequate data capacity for general use, but from the point of view of fair use and maintaining the quality of the network, the usage restriction can be applied to users who communicate in large quantities, download large files, very long videos, etc. In these cases, measures can be taken, such as interrupting communication or greatly reducing the speed of communication.

    C. Customers who consume large amounts of data need to be aware. * Will not be refunded or exchanged, etc. if suspension measures or speed restrictions are applied by the operator or the government. NewSky is not responsible for signal failures in some areas.

    D. The service is indicated for general use, with the exception of torrent. p2p or similar. Further details can be found at : bit.ly/ns_pirataria

    E. In case of delay or abandonment of a service contract, if the customer has another active service, NewSky reserves the right to be able to suspend the other service without prior notice.

    F. NewSky reserves the right to unilaterally suspend or cancel the customer's contract, if it brings losses to the company or in case the company deems the customer's misuse or misconduct, without prior notice and without refund.

    G. We recommend that you do not make changes to the router's settings, the device is already configured and ready to use.

    H. In case of suspension of the service due to accidents or unscheduled maintenance, there will be no refund for the time the service is unavailable.

    I. NewSky reserves the right, in the event of any change in the service by the operator, to pass this change on to the customer without prior notice, in compliance with the rules thus required, including price adjustments.

    J. The maximum communication speed of the device and service are maximum values ​​based on technical standards and do not necessarily represent speeds in actual use. Internet speeds during use may vary due to the user's environment (such as terminal device specifications) and network congestion.

    K. The collection of pendencies or debts can also be done abroad. The customer may have the name included in the SPC (credit protection service).

    L. You will be charged 14.5% interest per year on unpaid amounts and outstanding amounts with NewSky, be it late fees, cancellation penalty, or any other outstanding that the customer may have with NewSky.

9. MONICA & FRIENDS.

    A. All images of the characters are copyrighted by Mauricio de Sousa Productions.

10. DOCUMENTS.

    A. It is the customer's responsibility to keep the documents and registration data always up to date with NewSky. NewSky communicates with customers via SMS, Facebook, WhatsApp, e-mail or telephone.

11. SUPPORT & CONTACT.

    A. NewSky does not support and is not responsible for software and applications used by the customer.

    B. Service for technical support or issues regarding late payment will only be resolved within the office hours of the responsible department: Monday to Friday from 10:00 am to 5:00 pm (closed on weekends and national holidays).

12. NEWSKY SERVICE CENTER:

Telephones: (FREE DIAL) 0800-100-0877 and 03-4550-1426 and 06-4560-3207 - Português, Español and English

Whatsapp: +81 80-8478-8004 (Português) +81 -80-8877-8696 (English) - Text message service only

E-mail: internet@newsky.jp

Website: newsky.asia - newskymobile.jp - monicawifi.com

Facebook: fb.com/newskyjapan - fb.com/ newskyenglish - fb.com/newskyespanol

Instagram: newskyjapan Twitter: @newskyjapan Company name


: 有限会社 メ ガ シ ス テ ム Yugengaisha MegaSystem Co., Ltd.
Trade name: NewSky

Addresses:
NewSky Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F

NewSky Komaki - Branch: 〒485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB komaki Bldg. 3F

* The prices contained in this contract include 10% tax. Future tax adjustments by the government will be included in the monthly fee as soon as it comes into effect in accordance with the law.







    FREE-DIAL: 0800-100-0877
    TOKYO: 03-4550-1426 / OSAKA: 06-4560-3207
    WhatsApp: +81 80-8478-8004
    Atendimento de Segunda à Sábado das 10:00h às 19:00h

    NewSky – Head Office
    163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
    NewSky – Komaki Branch
    485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB Komaki Bldg. 3F

    © 2020. All rights reserved. NewSky

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