CONTRACT TERMS AND CONDITIONS OF USE MONICA WIFI UNLIMITED

 VERSION 11 - ENGLISH

Celebrated between, on the one hand, 有限会社メガシステム Yugengaisha MegaSystem Co., Ltd., company based in Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F, in this act represented in accordance with his fancy name ("NewSky"); And, on the other hand, the Costumer already qualified in the Registration Form ("Costumer", when referred to in conjunction with NewSky, "Parties'' and, in isolation, "Party"). CONSIDERING THAT: NewSky offers the possibility for the customer to hire services and benefits through a monthly subscription; They resolve the Parties to enter into this TERMS OF CONTRACTING SERVICES OR SPECIFIC BENEFIT BY SUBSCRIPTION ("Term"), which shall be governed in accordance with the following terms and conditions:

1. This Term is intended to regulate the conditions applicable to the contracting, use and cancellation of specific services and benefits offered by NewSky ("Services") through a monthly subscription. Please read carefully the Term and all the conditions listed below. By not agreeing, in whole or in part, with this term, as well as any additions, changes or updates, you will not be able to access the Services.

2. SERVICE

    A. Mobile internet service MÔNICA WIFI of excellent quality with coverage (3G/4G).

3. Monica WIFI TRIAL

    A. With TRIAL mode the customer will be able to test the service for a period of up to 7 days from the date of receipt, without  needing to pay the monthly fee if they decide not to use the service anymore. In this case the appliance must be returned no later than 3 days after the testing period.

    B. To return the TRIAL mode, just need to return the device using the letter pack sent next to the order. If you don't have a letter pack, the cost of the shipment will be by customer's account.

    C. There is no refund for use of TRIAL mode. The paid values are related to the initial fees and shipping fee of the device.

    D. THE TRIAL can only be used within the same month. There is no way to use a few days within one month and the rest in the other month.

    E. The customer must contact and advise that It's no longer wants to use the service, or return the device within the established period, otherwise his contract will enter into force immediately, and in this case, his contract will be valid as signed at the time of the order, and then you must normally pay the monthly fee until the 10th of the month after use,  and so on.  See rates and fines clauses.

    F. If you choose to continue using the service but want to hire another plan, you will only need to pay the activation fee for the new plan, [See clause seven, PLAN CHANGE] and sign the new contract in accordance with the plan exchange clause.

TRIAL RULES

1st DAY

2nd

DAY

3rd DAY

4th DAY

5th DAY

6th DAY

7th DAY

8th DAY

9th DAY

10TH DAY

DAY 11

TRIAL PERIOD

MAXIMUM PERIOD FOR RETURN WITHOUT FINE

CONTINUATION OF THE CONTRACT FROM THE DATE OF RECEIPT

4. CONTRACT TYPES, PLANS & MONTHLY FEES

POSTPAID SERVICE WITH PAYMENT DATE UNTIL DAY 10

ANNUAL PLAN

MONTHLY PLAN

Cancellation fee: ¥9,500

No cancellation fee

DATA PLAN

CREDIT CARD

SMART PIT

CREDIT CARD

SMART PIT

*UNLIMITED

¥5,980

¥6,980

¥6,980

¥7,980

ACTIVATION FEE: ¥3,300

*UNLIMITED for personal use (one device at a time) and fair;speed up to 4 Mbps that serves to watch videos between 720p ̃1080p; not recommended to download frequently.

*We warn that uninterrupted use of more than 5GB daily in the UNLIMITED plan for personal use may cause speed reduction, signal cut off without notice, and even cancellation of the contract at the request of the carrier or Japanese government.

5. PURCHASE OR RENT OF THE DEVICE

RENTAL OF THE DEVICE

PURCHASE OF THE DEVICE

CONSULT YOUR PAYMENT INVOICE TO KNOW ABOUT THE MODEL OF THE DEVICE AND
IF IT IS PURCHASED OR RENTED, MORE VALUES.

The Monica WiFi router device is rented and must be returned at the end of the contract. The device is already configured and ready for use and any change or adjustment in the settings of the device is prohibited.

View the model, value, and details of the device in your invoice.

PREMIUM KIT: POWER CHARGER, USB cable and a  NEWSKY EXCLUSIVE BAG. The customer is allowed to take advantage of the premium kit while being an active subscriber to the service. The Premium Kit is borrowed and must be returned at the end of the contract.

PREMIUM KIT: POWER CHARGER, USB cable and a NEWSKY EXCLUSIVE BAG.

LOSS AND DAMAGE:

Loss or damage to the device: ¥12,000, for active contracts, in use.

Loss or damage to premium KIT: ¥3,000.

In case of loss of your device, you can buy another or rent one. In this case, prices will be those offered at the time. Consult us!

Loss: It will be considered 'loss' when damage to the appliance makes it impossible to use, disrupts important functions, if the appliance is aesthetically marked that mischaracterizes the product, if it is not returned or lost.

Damage: It will be considered 'damage' when the appliance has a mark that is only light visual, that does not mischaracterize the product, and does not prevent normal use.

This analysis will be done exclusively by NewSky or a responsible person chosen by NewSky, and no third party analysis will be accepted without proper authorization.

-

THE RENTAL DEVICE must be returned no later than the 5th of the month that does not wish to use the service, with a daily fine of ¥500 for delay in return from the day 6th.

-

No return of the device at the end of the contract: Fine of ¥25,000 + other applicable fees.

-

The non-return of the device and, or non-payment of the monthly fee until the date of the 20th will be considered abandonment of contract.

If you count internet usage in the month you do not wish to use the service, the full amount of the monthly fee must be paid. No exception.

6. PAYMENT METHODS

CREDIT CARD

SMART PIT

Provide billing data

Payment in convenience stores:

Family Mart, Lawson and Mini Stop

You will use the same Smart Pit card to pay monthly fees every month.

PAYMENT DATE: UNTIL DAY 10

    A. Payment must be made on time and processed by our center so that there is no signal cut.
    B. From day 11th the payment will be in arrears, the service will be suspended and will have a fee of ¥1,000 included in the charge.
    C. If cut for lack of payment, the signal will be reactivated within 3 business days after confirmation and payment processing by our payment center.
    D. If you do not make the payment by the 20th, your contract will be understood as abandonment by the customer and will be cancelled. Outstanding amounts should be paid immediately.
    E. If you wish to change the payment method from Smart pit to credit card or vice-versa, the customer must contact our call center at least 30 days in advance of the payment date.
    F. The charge fee [konbini/credit card] of ¥220 may be charged at any time by NewSky, without notice, for readjustment of amounts. So far, this fee is being paid by NewSky. Pending services will be debited via credit card (registered) or smart pit charges.

7. CHANGE OF PLAN

    A. To request the change of plan, make the request with our center between DAY 1th TO DAY 10th. Plan exchange fee: ¥3,300.
    B. The change will take effect from the beginning of the following month. During the plan exchange process, the service may be unavailable for a period of 1 to 3 business days.

8. CANCELLATION

ANNUAL CONTRACT

MONTHLY CONTRACT

CANCELLATION FEE: ¥9,500

IF CANCELED BEFORE 12 MONTHS.

NO CANCELLATION FEE

    A. Step 1: To cancel, the customer must contact NewSky between the 1st and the 10th of the current month and request the cancellation of the service. To request the cancellation of the service with a payment method via credit card the customer must enter into contact with our call center at least 30 days in advance of the date of payment.
    B. Step 2: The customer must pay the fines  that are in debt to NewSky within the stipulated time limit.
    C. We will charge the fine through the Smart Pit or credit card, according to the contracted plan. For charge via Smart Pit or credit card, once the charge is posted, if there is a need to make  a new charge or change the payment date, there will be a fee of ¥1,000 added to the fine.
    D. CONTRACT WITH RENTAL DEVICE: THE DEVICE MUST BE RETURNED NO LATER THAN DAY 5TH OF THE MONTH YOU DO NOT WISH TO USE THE SERVICE, WITH A DAILY FINE OF ¥500 FROM DAY 06TH UNTIL THE DATE OF RESOLVING THE PENDING OR RECEIVING THE DEVICE AT OUR CENTER..

    E. With the non-payment of the monthly fee until the 20th of the month of payment, and the lack of interest or lack of communication with NewSky, the fines will be applied to the clauses not fulfilled by the client, which will be charged by our legal representative, the Libra Legal Office and/or Trade's Creditor Protection Co.ltd.According to the case, a case will be opened in the court of justice in the jurisdiction of Tokyo. 

        The documents and general information will be used for resolution by legal means and, in addition, your name may also be registered with THE JAPAN CREDIT PROTECTION SERVICE AND ABROAD. Any legal disputes will be resolved before the Tokyo court of Justice.

9. CONTRACT, DATA TRAFFIC & SUSPENSION RIGHTS

    A. We inform you that as of January 2016, Japanese data traffic control laws have become stricter. New rules from operators or the government may occur without notice. Restrictions on the volume of data traffic may apply.

    B. We provide adequate data capacity for general use, but from the point of view of fair use and maintenance of network quality, the restriction of use can be applied to users who communicate in large quantities, download largefiles, very long videos, etc. In these cases, measures can be taken, such as interrupting communication or greatly decreasing the speed of communication.

    C. Customers who consume a large amount of data need to be careful. *They will not be refunded or exchanged, etc. in case suspension measures or speed restrictions are applied by the operator or the government. NewSky is not responsible for signal failures in some areas.

    D. The service is indicated for general use, with the exception of torrent. p2p or similar. Other details go to: bit.ly/ns_pirataria

    E. In the event of a delay or abandonment of a service contract, if the customer has another active service, NewSky reserves the right to suspend the other service without notice.

    F. NewSky reserves the right to unilaterally suspend or cancel the costumer's contract, if it causes harm to the company or in case the company deems misuse or misconduct by the costumer, without prior notice and without compensation.

    G. We recommend that you do not make any changes to the router settings, the device is already configured and ready for use.

    H. In case of suspension of the service due to accidents or unscheduled maintenance, there will be no compensation for the time of unavailability of the service.

    I. NewSky reserves the right, in the event of any change in service by the operator, to pass this change to the customer without notice, in compliance with the rules required, including adjustments of values.

    J. The maximum communication speed of the device and service are maximum values based on technical standards and do not necessarily represent speeds in actual use. Internet speeds during use may vary due to user environment (such as terminal device specifications) and network congestion.

    K. The collection of pending or debts can also be made abroad. The customer may have the name included in the Credit Protection Service (SPC).

    L. You will be charged 14.5% interest per year on amounts and penalties not paid with NewSky, whether late monthly payments, cancellation penalty, or any other pending fee that the customer may have with NewSky.

10. MONICA & FRIENDS

    A. All images of the characters are the authorial property of Mauricio de Sousa Productions.

11. DOCUMENTS

    A. It is the customer's responsibility to keep the documents and registration data always up to date with NewSky. NewSky's communication with customers is via SMS, Facebook, WhatsApp, email or phone.

12. SUPPORT & CONTACT

    A. NewSky does not support or be responsible for software and applications used by the customer.

    B. The service for technical support or questions regarding payment with delay will only be resolved within the office hours of the responsible department: Monday to Friday from 10:00 to 17:00 hours (closed on weekends and national holidays).

13. NEWSKY CALL CENTER:

Phones: (FREAnd DIAL) 0800-100-0877 and 03-4550-1426 and 06-4560-3207 - Portuguese, Español and English

Whatsapp: - Service only by text messages +81 80-8478-8004 (Portuguese)
Email: internet@newsky.jp

Website: newsky.asia  -  newskymobile.jp - monicawifi.com

Facebook: fb.com/newskyjapan  - fb.com/newskyenglish - fb.com/newskyespanol

Instagram: @newskyjapan
Company Reason: 有限会社メガシステム Yugengaisha MegaSystem Co., Ltd.
Fancy Name: NewSky

Addresses:
NewSky Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F

NewSky Komaki - Branch: 〒485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB komaki Bldg. 3F

*The prices contained in this contract are with the 10% tax included. Future tax adjustments by the government will be included in the monthly fee as soon as it comes into vigor according to the law.











    FREE-DIAL: 0800-100-0877
    TOKYO: 03-4550-1426 / OSAKA: 06-4560-3207
    WhatsApp: +81 80-8478-8004
    Atendimento de Segunda à Sábado das 10:00h às 19:00h

    NewSky – Head Office
    163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
    NewSky – Komaki Branch
    485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB Komaki Bldg. 3F

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