SIM CARD

MONICA & FRIENDS (PRO VERSION)

ABOUT THE SERVICE

Prepaid internet sim card Monica & Friends PRO VERSION. A very high quality system for better portability, communication and satisfaction.

THE PLANS

Data plans: 30GB, 100GB Annual (with penalty if canceled before the deadline). Monthly (no penalty when canceling). Chip activation fee: ¥3,300 Both monthly and annual contracts will be subject to a penalty if the SIM Card is not returned until the 5th. You will have the option to purchase only the SIM card or SIM card + mobile router. SIM Card: works only on devices unlocked at the factory. * The 30GB option is only valid for orders containing the optional router.

MAKING THE PAYMENT

To renew the service, make the payment with Smart Pit card that will be sent with the SIM CARD, or register your credit card for automatic renewal. Payment date: from the 15th to the 25th. After the 25th to the 5th it is possible to pay a fine of ¥2,000 for late payment. If the payment is not confirmed by the 5th, the contract will be abandoned. Payment is made using a Smart pit card and can be paid at convenience stores such as Family mart, Lawson and Mini Store.

RETURN AND CANCELLATION

Failure to return the service until the 5th of the month after the last month paid will have a daily fine of ¥500 (tax included) per day, counted from the 6th, without exception. Avoid a fine and return the device / SIM card. To return, just use the LETTER PACK KIT, which is already paid for. In case of not having the letter pack, it is the customer's responsibility to pay the transportation to NewSky.

ABANDONMENT OF CONTRACT

If you DO NOT pay or DO NOT return the ROUTER / SIM Card, the contract will be canceled as ABANDONED by the customer. In cases of ABANDONMENT, there will be fines. See more in terms of use.

SUPPORT

Technical support hours are exclusively from 10:00 am to 5:00 pm from Monday to Friday (closed on national holidays).

GENERAL INFORMATION

Coverage available where there is 3G / 4G from SoftBank. NewSky is not responsible for signal failures in some areas. Restrictions on the volume of data traffic may apply. We provide adequate data capacity for general use, but a communication restriction can be applied to users who communicate in large quantities, download files continuously, long videos, etc. In these cases, measures without prior notice can be taken, such as interrupting communication or slowing down greatly. Customers who consume large amounts of data need to pay attention to this, as per the information above. The speed of data transmission during use can vary significantly due to the user's environment (such as the specifications of the terminal device) and network congestion.

* There will be no refund if suspension measures or speed restrictions are applied by the operator or the government.

All images of the characters are copyrighted by Mauricio de Sousa Production.

FREE-DIAL: 0800-100-0877
TOKYO: 03-4550-1426 / OSAKA: 06-4560-3207
WhatsApp: +81 80-8478-8004
Atendimento de Segunda à Sábado das 10:00h às 19:00h

NewSky – Head Office
163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
NewSky – Komaki Branch
485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB Komaki Bldg. 3F

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