ROUTERS

WIMAX 2+ AND WIMAX HOME

ABOUT THE SERVICE

Router Prepaid internet. A very high quality system for better communication and satisfaction.

THE PLANS

Monthly Plan (no penalty when canceling, as long as returned within the deadline) Annual Plan (Minimum contract of 12 months, with a fine if canceled before the deadline) Both monthly and annual contracts will be subject to a penalty for failure to return the ROUTER / SIM Card until the 5th.

MAKING THE PAYMENT

To renew the service, make the payment with Smart Pit card that will be sent with the SIM CARD, or register your credit card for automatic renewal. Payment date: from the 15th to the 25th. After the 25th to the 5th it is possible to pay a fine of ¥2,000 for late payment. If the payment is not confirmed by the 5th, the contract will be abandoned. Payment is made using a Smart pit card and can be paid at convenience stores such as Family mart, Lawson and Mini Store.

RETURN AND CANCELLATION

Failure to return the service until the 5th of the month after the last month paid will have a daily fine of ¥500 (tax included) per day, counted from the 6th, without exception. Avoid a fine and return the router / SIM card. It is the customer's responsibility to pay for transportation to NewSky.

ABANDONMENT OF CONTRACT

If you DO NOT pay or DO NOT return the ROUTER / SIM Card, the contract will be canceled as ABANDONED by the customer. In cases of ABANDONMENT, there will be fines. Check information in terms of use.

SUPPORT

Technical support hours are exclusively from 10:00 am to 5:00 pm from Monday to Friday (closed on national holidays).

GENERAL INFORMATION

Restrictions on the volume of data traffic may apply. We provide adequate data capacity for general use, but a communication restriction can be applied to users who communicate in large quantities, download files continuously, long videos, etc. In these cases, measures without prior notice can be taken, such as interrupting communication or slowing down greatly. Customers who consume large amounts of data need to pay attention to this, as per the information above. The speed of data transmission during use can vary significantly due to the user's environment (such as the specifications of the terminal device) and network congestion. * There will be no refund if suspension measures or speed restrictions are applied by the operator or the government.

FREE-DIAL: 0800-100-0877
TOKYO: 03-4550-1426 / OSAKA: 06-4560-3207
WhatsApp: +81 80-8478-8004
Atendimento de Segunda à Sábado das 10:00h às 19:00h

NewSky – Head Office
163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
NewSky – Komaki Branch
485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB Komaki Bldg. 3F

© 2020. All rights reserved. NewSky

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