CONTRACT TERMS AND CONDITIONS OF USE
CHIP UNLIMITED CALLS (SOFTBANK) - INTERNET OF 1GB, 5GB, 10GB, 20GB, 20GB fixed or 50GB fixed
VERSION 7 - ENGLISH
a) Telephone line SIM card with free calls + monthly internet with 1GB, 5GB, 10GB, 20GB, 20GB fixed or 50 GB fixed and area coverage available where there is 3G / 4G from SoftBank. NewSky is not responsible for signal failures in some areas;
B) The SIM card MUST BE RETURNED AT THE END OF THE AGREEMENT.
SIM CARD ONLY (line only contract)
CONTRACT 12 MONTHS
CONTRACT 6 MONTHS
20 GB (FIXED)
50 GB (FIXED)
cancellation fee: ¥12,000
cancellation fee: ¥12,000
2.1. CHANGE IN PLAN
a) You can increase or decrease the amount of GB within your plan, EXCEPT FIXED PLANS: 20GB fixed and 50GB fixed. To do this, you must request between 01 and 05, for a change in the following month, a fee of ¥2,000. ONLY AND EXCLUSIVELY by filling and sending the online form (request the form at our call center). You will need to read and agree to the new terms for the exchange to be requested. This fee will be included in the monthly payment on the Smart Pit card.
3. IMPORTANT INFORMATION:
a) In order for SIM CARD to work, the customer must own or purchase an UNLOCKED SMARTPHONE device with 3G / 4G system.
b) After using the contracted GB limit, the speed will drop to up to 128 Kbps.
ç) The plan has a system of unlimited and free calls to cell phones or home, for all operators in Japanese territory. There are some exceptions, such as numbers 104/050/0570 and others. Consultation through the SoftBank page:
d) Receiving messages via SMS is unlimited and free, however sending costs per message. Value of ¥20 in Japan and ¥150 international;
and) We recommend not to send messages via SMS, as there is a cost. Use apps like WhatsApp, Messenger, Skype, etc .;
f) When exceeding the value of ¥5,000 in sending SMS or calls of exceptions, the service will be blocked and it will be necessary to contact Newsky to request the unblocking.
g) No changes (cutting, forced adaptation, among others) in the SIM CARD format are allowed, it will be considered as damage to the SIM card;
H) In the event of suspension of the service due to accidents or unscheduled maintenance, there will be no refund for the service downtime.
i) NewSky reserves the right, in the event of any change in the service by the operator, to forward the change in the service provided to the customer without prior notice, in compliance with the rules thus required, including price adjustments.
j) The maximum communication speed shown here, indicates maximum values based on technical standards and does not necessarily represent speeds in actual use. Internet speeds during use can vary significantly due to the user's environment (such as the specifications of the terminal device) and network congestion.
4. PAYMENT METHODS - Smart pit or credit card
DATE WITH FINE
CONTRACT WITHDRAWAL DATE
Smart Pit Card
Day 15 to 25
(of the current month)
Day 26 (of the current month)
until 05 (next month)
a) Prepaid system with automatic renewal.
Example: to take advantage of the service in February, it is necessary to make the payment in January, and so on.
b) Method 1: Smart Pit card (standard)
Method 2: Credit card (optional, you must ask the attendant when ordering)
If you have questions about the payment system, contact our call center immediately.
c) A Smart Pit card will be sent with the service request (router or SIM CARD) to be used for payment at convenience stores (Kombini: Family Mart, Mini Store and Lawson).
d) The monthly payment must be made by Smart Pit card or Credit Card.
e) Payment must be made every month using the same Smart pit card. In case of loss, payment can be made using only the number (the customer can request it through our call center or virtual channels). If you need a new card, you will have a replacement fee of ¥2,000;
f) Payment due date: from the 15th to the 25th of each month (payment cards are activated every month from the 15th).
g) Payment must be made on time and processed by our exchange so that there is no cut-off. Payment after the 25th is already overdue, and from the 26th onwards it already has a fee of ¥2,000 in the monthly fee for late or reactivation penalty (without exception). If the payment is not confirmed by the deadline, when the month is over, the deposit will be suspended immediately, and will be abandoned after the 5th, and the contract will be canceled after the 5th. The maximum period for the payment of the delayed monthly payment is until the 5th of the following month, with a late fee. Payment after the 5th will only be accepted through prior negotiation with NewSky;
H) If cut due to non-payment, the signal will be reactivated within 3 BUSINESS DAYS after confirmation of payment.
i) Collection fee (Kombini / CREDIT CARD) of ¥200, may be charged at any time by NewSky, without prior notice, to correct amounts. So far, this fee is being paid by NewSky;
j) If you have abandoned your contract, but made a month's payment for which you have not used any day, NewSky reserves the right to confiscate the amount paid to guarantee payment of any amount pending with the company, for example: cancellation penalty, non-return of the router or SIM Card, thus reducing the total or partial amount of the pending item. This confiscation does not result in an immediate resolution of the customer's pending issue, but a compensation for the losses caused to the company;
l) To request cancellation of the service using a credit card payment method, and to change the payment method: via Smart pit card via credit card or vice versa, the customer must contact our call center, with a minimum of 30 days in advance of the payment date.
m) It will be discounted via credit card (registered), fine for terminating the contract, any extra fees or other pending issues related to the service contracted with NewSky.
a) 6 or 12 month contract for all plans -see details of your contract on your invoice-. Breach of the contract will result in a SIM Card fine;
b) Failure to return the SIM CARD at the end of the contract will result in a SIM Card fine. In case the contract is terminated by the customer, but there is no return of the SIM CARD;
ç) Necessary documents for the contract: copy of the ZAIRYU CARD front and backside the updated address; copy of PASSPORT (pages 1, 2 and 3) or driver's license.
d) It is the customer's responsibility to keep all registration data updated with NewSky; address, phone, email, etc. The customer must inform NewSky immediately. The registration must always be updated;
e) NewSky communicates with customers via SMS, Facebook, WhatsApp, e-mail or telephone;
f) If there are any promotions or free monthly payments, the bonus month of the promotion will NOT be counted within 6 or 12 months of the contract. The customer must pay every month of the contract, regardless of promotion. Example: If the contract is for 12 months with a free 1 month promotion, the customer MUST pay the 12 monthly payments (instead of 11), as the promotion will not enter this period.
a) Cancellation of the 6 or 12 month plan.
Step 1: To cancel, the customer must contact Newsky:
Step 2: The customer must return the SIM card through the return KIT or by convenient means until the 5th of the month after the monthly payment is due. Cancellation on time or after, the SIM card must be returned to NewSky.
Step 3: The customer must pay the amounts owed to NewSky.
B) After the 5th of the month after the last month paid, if you DO NOT pay or DO NOT return, the SIM card and the contract will be canceled, understood as ABANDONMENT by the CLIENT, according to this contract.
ç) The non-return of the SIM card until the 5th (of the month after the last month paid), and the lack of interest or lack of communication with NewSky, in addition to a daily fine, will be applied the fines related to the clauses not fulfilled by the customer, that it will be charged by our legal representative, the Libra Legal Office, being from that moment responsible for the case and, according to the case, a case will be opened in the court of justice in the jurisdiction of Tokyo; General documents and information will be used for resolution by legal means and, in addition, your name may also be registered with the Japan CREDIT PROTECTION SERVICE;
7. FINE AMOUNTS (CONTRACT AND DAMAGE)
Amount of the fine
Cancellation of the contract in the semiannual plan
As per clause: “CANCELLATION”
Cancellation of the annual contract
As per clause: “CANCELLATION”
Loss, theft or damage to the SIM card
To replace and enable the service. The replacement will be made from 7 to 15 working days.
The same value applies if you do not return the SIM card at the end of the contract. The same value applies if you return the SIM card after abandoning the contract.
Non-return of the SIM card until the 5th of the month after the last month paid will have a daily penalty (counted from the 6th)
¥500 / day
The daily penalty will only stop counting when the customer returns the SIM card and negotiates with Newsky.
ABANDONMENT of contract
With the non-return of the SIM card, after the 5th the contract will be given as ABANDONMENT, and will be charged with: “cancellation fee + non-return fee from SIM card + daily penalty + abandonment penalty” .
*After the loss or theft where the customer no longer wishes to use the service, the customer must pay the fine for not returning the SIM CARD + the fine for canceling the contract (if he has not fulfilled the months of the contract).
*In the above cases the payment of the fine must be made through the Smart Pit. The customer must inform the date and time that he will make the payment. If there are changes once a charge is activated, it will add ¥ 1,000 to activate a new charge.
8. LOSS OR THEFT
a) In the event of loss or theft, the customer must immediately make a Report at the nearest police station or KOBAN. *This process is mandatory in case of loss or theft of a SIM CARD / SIM CARD phone only.
9. SIM CARD DELIVERY
a) The SIM CARD SoftBank is sent to the address registered in the customer's document and only he can receive it, upon confirmation of the document at the time of delivery.
b) The delivery person will first leave a notification. With the notification in hand, the customer must call the post office and schedule the day and time for delivery, or go personally to the post office and pick up. It is necessary to bring the notification and identification document.
10. RIGHT OF SUSPENSION
a) In case of delay or abandonment of a service contract, if the customer has another active service, NewSky reserves the right to suspend the second without prior notice.
b) NewSky reserves the right to unilaterally suspend or cancel the customer's contract, if the latter brings losses to the company, in case the company consider the customer's misuse or misconduct, at the operator's request or for reasons of force major , without prior notice and without compensation.
11. DATA TRAFFIC
a) We inform that as of January 2016, Japanese laws for data traffic control have become increasingly strict. New rules from operators or the government may occur without notice. For further details, please visit: bit.ly/ns_pirataria
a) NewSky does not provide support and is not responsible for software and applications used by the customer.
b) NewSky Mobile uses the SOFTBANK network, but all support is exclusively offered by NewSky, where SOFTBANK disclaims liability.
c) Assistance for technical support or issues regarding late payment will only be resolved within the office hours of the responsible department: Monday to Friday from 10:00 am to 5:00 pm (closed on national holidays).
d) NewSky call center:
Phones: (FREE DIAL) 0800-100-0877 and 03-4550-1426 and 06-4560-3207 - Português, Español and English
Whatsapp: +81 80-8478-8004 (Português) +81 -80-8877-8696 (English) - Text message service only
Facebook: fb.com/newskyjapan - fb.com/newskyenglish - fb.com/newskyespanol
Instagram: newskyjapan Twitter: @newskyjapan
Company Name: 有限会社メガシステム Yugengaisha MegaSystem Co., Ltd.
Trading Name: NewSky
NewSky Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
NewSky Komaki - Branch: 〒485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB komaki Bldg. 3F
* The prices contained in this contract are including 10% tax.
TOKYO: 03-4550-1426 / OSAKA: 06-4560-3207
WhatsApp: +81 80-8478-8004
Atendimento de Segunda à Sábado das 10:00h às 19:00h
NewSky – Head Office
163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
NewSky – Komaki Branch
485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB Komaki Bldg. 3F
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