CONTRACT TERMS AND CONDITIONS OF USE
SIM CARD MONICA & FRIENDS (LITE VERSION) 3GB / 10GB / 30GB - SOFTBANK
VERSION 7 - ENGLISH
1. Internet Service
Chip Prepaid Monica & Friends LITE VERSION.
A very high quality system for better portability, communication and satisfaction.
a) Telephone number 050 NTT with UNLIMITED calls, request at the time of ordering or afterwards, contact us!
b) Mônica WiFi mobile internet router. More information visit monicawifi.com contact us!
1.2. IMPORTANT INFORMATION:
a) The customer must own or purchase an SMARTPHONE or TABLET UNLOCKED device with 3G / 4G system.
b) There is no limit on the daily use of the internet and after reaching the contracted GB limit, the speed will be reduced, maximum of 128 Kbps by the end of the month. The plan is described on your invoice. Normal speed will return on the first day of the month.
c) No changes (cutting, forced adaptation, etc.) in the SIM CARD format are allowed.
d) In case of suspension of the service due to accidents, unscheduled maintenance, emergency or force major, there will be no refund for the time the service is unavailable.
e) NewSky reserves the right to pass on to the customer any changes requested by the operator without prior notice, including price adjustments.
f) Speed can vary significantly according to periods of the day, network congestion and according to the user's environment (such as the specifications of the terminal device).
g) The maximum communication speed shown here, indicates maximum values based on technical standards and does not necessarily represent speeds in actual use. Internet speeds during use can vary significantly due to the user's environment (such as the specifications of the terminal device) and network congestion.
1.3. MONICA & FRIENDS
a) All images of the characters are copyrighted by Mauricio de Sousa Production.
2. PAYMENT METHODS - Smart pit or credit card
PAYMENT PLACE PAYMENT
SIM CANCELLATION DATE
Smart pit card
Day 15 to 25
(of the current month)
It is not possible to pay after the 25th
and the SIM will be canceled at the end of the month.
Last day of the month
(of the current month)
a) Prepaid system with automatic renewal.
Example: to take advantage of the service in February, it is necessary to make the payment in January, and so on.
b) Method 1: Smart pit card (standard)
Method 2: Credit card (optional, you must ask the attendant when ordering)
If you have questions about the payment system, contact our call center immediately.
c) A Smart pit card will be sent with the service request (router or SIM CARD) to be used for payment at convenience stores (Kombini: Family Mart, Mini Store and Lawson).
d) There is no billet, monthly payment must be made by Smart pit card or Credit Card.
e) Payment must be made every month using the same Smart pit card. In case of loss, payment can be made using only the number (the customer must request it through our call center or virtual channels). If you need a new card, you will have a replacement fee of ¥2,000;
f) Payment due date: Payment date: from the 15th to the 25th.
g) If the payment is not made by the deadline, the SIM Card will be automatically canceled at 23:59 on the last day of the month, and there will be no possibility of reactivation. To use the service again you will need to sign up for a new contract.
h) Collection fee (Kombini / CREDIT CARD) of ¥200, may be charged at any time by NewSky, without prior notice, to correct amounts. So far, this fee is being paid by NewSky;
i) To request cancellation of the service using a credit card payment method, and to change the payment method: via Smart pit card via credit card or vice versa, the customer must contact our call center, with minimum of 30 days in advance.
j) Will be discounted via credit card (registered), fine for terminating the contract, any extra fees or other pending issues related to the service contracted with NewSky.
MÔNICA CHIP LITE VERSION
* Representation of bimonthly payment discount Bimonthly
Plan - TOTAL
3.1. PLAN CHANGE
a) It is possible to increase or decrease the amount of GB within your plan. To do this, you must request between 01 and 05, to have it changed in the following month, a fee of ¥2,000.
a) MONTHLY or BIMONTHLY Contract.
b) In the event of a change of address or telephone, the customer must inform NewSky immediately, the registration must always be updated.
d) NewSky communicates with customers through SMS, Facebook, WhatsApp, e-mail or telephone;
e) The SIM card is not transferable. If the customer transfers the SIM CARD to third parties, it may suffer legal consequences.
5. LOSS OR THEFT
a) In the event of loss or theft, the customer must notify NewSky immediately.
b) There will be a fee of ¥3,300 + shipping, if any, to enable a new SIM CARD. The replacement will be made within 7 working days.
a) The SIM card is prepaid, and the contract can be terminated at any time by the customer.
b) To cancel, do not pay the next invoice and return the SIM card (the SIM is loaned at no additional cost when using the service).
c) Upon terminating the contract, the SIM Card must be returned to NewSky by the 5th of the month after the last month paid.
7. RIGHT OF SUSPENSION
a) If you have financial issues with NewSky, NewSky reserves the right to suspend any additional services on behalf of the holder until the issues are resolved.
b) NewSky reserves the right to suspend or unilaterally cancel the customer's contract, if it brings losses to the company or if the company deems the customer to be misusing or misconducting, without prior notice and without compensation.
8. DATA TRAFFIC
a) We inform that from January 2016, Japanese laws for data traffic control have become increasingly strict. New rules from operators or the government may occur without notice. For further details, access: bit.ly/ns_pirataria
a) NewSky does not provide support and is not responsible for software and applications used by the customer.
b) NewSky Mobile uses the SOFTBANK network, but all support is exclusively offered by NewSky, where SOFTBANK disclaims liability.
c) Technical support for the use of the 050 NTT application will be provided by NewSky.
d) Service for technical support or issues regarding late payment will only be resolved within the office hours of the responsible department: Monday to Friday from 10:00 am to 5:00 pm (closed on national holidays).
e) NewSky call center:
Phones: (FREE DIAL) 0800-100-0877 and 03-4550-1426 and 06-4560-3207 - Português, Español and English
Whatsapp: +81 80-8478-8004 (Português) +81 -80-8877-8696 (English) - Text messaging only
Facebook: fb.com/newskyjapan - fb.com/newskyenglish - fb.com/newskyespanol
Instagram: newskyjapan Twitter: @newskyjapan
Company Name: 有限会社メガシステム Yugengaisha MegaSystem Co., Ltd.
Trading Name: NewSky
NewSky Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
NewSky Komaki - Branch: 〒485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB komaki Bldg. 3F
* The prices contained in this contract are including 10% tax.
TOKYO: 03-4550-1426 / OSAKA: 06-4560-3207
WhatsApp: +81 80-8478-8004
Atendimento de Segunda à Sábado das 10:00h às 19:00h
NewSky – Head Office
163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
NewSky – Komaki Branch
485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB Komaki Bldg. 3F
© 2020. All rights reserved. NewSky