CONTRACT TERMS AND CONDITIONS OF USE
SIM CARD MONICA & FRIENDS (PRO VERSION) 30GB* / 100GB
VERSION 7.1 - ENGLISH
1. Internet Service
Chip Prepaid Monica & Friends PRO VERSION.
A very high quality system for better portability, communication and satisfaction.
a) Internet SIM card with three options:
30 GB* or 100 GB, with Softbank area coverage available where there is 4G / 3G.
b) It is indicated for general use, with the exception of torrent; p2p or similar.
ç) The SIM Card is loaned and MUST BE RETURNED AT THE END OF THE AGREEMENT).
*The 30GB option is only valid for orders containing the optional router.
1.2. MONICA & FRIENDS
a) All images of the characters are copyrighted by Mauricio de Sousa Productions.
1.3. OPTIONAL: Mônica WiFi router
a) Monica WiFi mobile internet router with speeds up to 112 ~ 261 Mbps (speed varies according to the router model).
The router device is borrowed and MUST BE RETURNED AT THE END OF THE CONTRACT, however after 2 years of active use of the service, it will not be necessary to return the router device, but it will be necessary to return the SIM Card.
ITEMS THE CUSTOMER WILL RECEIVE: NewSky will lend the customer a ROUTER, a SIM Card and a PREMIUM KIT (containing: USB CABLE, ENERGY CHARGER and an EXCLUSIVE NEWSKY BAG). The customer is allowed to enjoy it as long as he is an active subscriber to the service.
b) Any changes to the router's settings are prohibited, even if it is as simple as possible. The device is already configured and ready for use. Changes to the settings, without NewSky's consent, will result in the shipment of the device to NewSky Komaki, and the customer will pay the return shipping to reconfigure it.
c) TOTAL ROUTER INSURANCE Total
2. PLANS - MONTHLY VALUES
Monica SIM PRO
Prepaid monthly plan (no penalty for canceling).
Monthly fee (only) SIM Card
Annual prepaid plan (with penalty when canceling).
Monthly fee (only) SIM Card
Rental of the router (single payment), valid for the optional router.
Optional insurance (one-time payment), valid for the optional router.
Optional router: Prepaid monthly plan (no penalty when canceling).
SIM Card + ROUTER monthly fee
Router option: Annual prepaid plan
(with penalty for canceling).
SIM Card + ROUTER monthly fee
2.1 CHANGE IN THE PLAN (only in the option of SIM Card of 100 GB)
a) It is possible to change the monthly plan to the annual plan and vice versa; The request to change the plan must be made between the 1st and 5th of the current month.
b) Changing from MONTHLY to ANNUAL, the discount amounts will be linked only after the first payment in the Smart Pit.
c) Changing from annual to monthly, a cancellation penalty will be charged (if you have not fulfilled the 12 months of the contract)
3. IMPORTANT INFORMATION:
a) On the 30 GB chip: The maximum limit per month is 30 GB. After reaching the contracted GB limit, the speed will be reduced to 128 Kbps by the end of the month and will normally return at the beginning of the next month, if the invoice is paid.
b) On the 100GB Chip when reaching 100GB, the signal may be cut or there will be a reduction in speed and will automatically return at the beginning of next month, if the invoice is paid.
c) There is no limit on daily use, but uninterrupted use with a frequency above 10GB may cause a speed reduction, signal cut without notice and even the cancellation of the contract at the request of the operator or the Japanese government.
d) No alterations (cutting, forced adaptation, among others) in the SIM CARD format are allowed, it will be considered as damage to the SIM card.
e) In case of suspension of the service due to accidents or unscheduled maintenance, there will be no refund for the service downtime.
f) NewSky reserves the right, in the event of any change in the service by the operator, to forward the change in the service provided to the customer without prior notice, in compliance with the rules that are required, including price adjustments.
g) The maximum communication speed shown here, indicates maximum values based on technical standards and does not necessarily represent speeds in actual use. Internet speeds during use can vary significantly due to the user's environment (such as the specifications of the terminal device) and network congestion.
4. PAYMENT METHODS- Smart pit or credit card
LOCAL METHOD PAYMENT
DATE WITH FINE
CONTRACT WITHDRAWAL DATE
30G and 100GB
Smart Pit Card
Day 15 through 25
(of the current month )
Day 26 (of the current month)
until 05 (of the next month)
(of the next month)
a) Prepaid system with automatic renewal.
Example: to take advantage of the service in February, it is necessary to make the payment in January, and so on.
B) Method 1: Smart Pit card (standard)
Method 2: Credit card (optional, you must ask the attendant when ordering)
If you have questions about the payment system, contact our call center immediately.
c) A Smart Pit card will be sent with the service request (router or SIM CARD) to be used for payment at convenience stores (Family Mart, Mini Stop and Lawson).
d) The monthly payment must be made by Smart Pit card or Credit Card.
d) Every month payment must be made using the same Smart pit card. In case of loss, payment can be made using only the number (the customer must request it through our call center or virtual channels). If you need a new card, you will have a replacement fee of ¥2,000.
f) Payment due date: from the 15th to the 25th of each month.
g) The payment must be made on time and processed by our exchange so that there is no signal cut. Payment after the 25th is already overdue, and after the 26th until 5am there will be a fee of ¥2,000 in the monthly fee for late or reactivation penalty (without exception). If the payment is not confirmed by the deadline, when the month turns, the deposit will be suspended immediately, and will be abandoned after the 5th, and the contract will be terminated after the 5th. Payment after the 5th will only be accepted through negotiation with NewSky;
h) If cut due to lack of payment, the signal will be reactivated within 3 BUSINESS DAYS after confirmation of payment;
i) Charge fee (Konbini / CREDIT CARD) of ¥200, may be charged at any time by NewSky, without prior notice, to correct amounts. So far, this fee is being paid by NewSky;
j) If you have abandoned your contract, but made payment after months switch you have not used any day, NewSky reserves the right to confiscate the amount paid to guarantee payment of any amount pending with the company, example: cancellation penalty, non-refund router or SIM Card, thus reducing the total or partial amount of the pending. This confiscation does not result in an immediate resolution of the customer's pending issue, but a compensation for the losses caused to the company;
l) To request change the payment method: via Smart pit card via credit card or vice versa, the customer must contact our call center, with minimum of 30 days in advance.
m) Will be discounted via credit card (registered), fine for terminating the contract, any extra fees or other pending issues related to the service contracted with NewSky.
a) There are 2 types of contract: MONTHLY and ANNUAL. The customer must inform the attendant of the option when ordering.
B) Necessary documents for the contract: copy of ZAIRYU CARD VALID front and back with the updated address; copy of PASSPORT (pages 1, 2 and 3) or driver's license.
c) Necessary information of the client (inform at the time of order): full name, full address, e-mail, telephone number (if not, it will be necessary to inform the telephone number of a contact, relative or friend);
d) In the event of a change of address or telephone, the customer must inform NewSky immediately, the registration must always be updated.
e) NewSky communicates with customers via SMS, Facebook, WhatsApp, e-mail or telephone.
f) In the annual plan, after the end of 12 months there will be no fine.
g) If there is any promotion or free monthly fee, the bonus month of the promotion will NOT be counted within 12 months of the contract. The customer must pay every month of the contract, regardless of promotion. Example: If the contract is for 12 months with a free 1 month promotion, the customer MUST pay the 12 monthly payments (instead of 11), as the promotion will not enter this period.
a) Cancellation of the MONTHLY or ANNUAL plan:
Step 1: The customer must return the SIM card (and the router + Premium KIT if requested this option) to NewSky through the return KIT or by convenient means until the 5th of month after the expired monthly fee (in the case of the optional router: after 2 years of active use of the service, it will not be necessary to return the router device, but it will be necessary to return the SIM Card).
Step 2: The customer must pay the amounts due to NewSky.
b) CANCELLATION MONTHLY plan: to cancel the customer simply does not pay the next monthly fee and send the SIM card (and the router + Premium KIT if you have requested this option) to NewSky.
c) ANNUAL plan cancellation: The minimum contract is 12 months. To cancel, the customer must contact Newsky. Cancellation within 12 months or later, the SIM card (and the router + Premium KIT if you requested this option) must be returned to NewSky.
d) After the 5th of the month after the last month paid, if you DO NOT pay or DO NOT return, the SIM card (and the router if you requested this option) and the contract will be canceled, understood as ABANDONED by the CLIENT, according to this contract.
and) Failure to return the SIM card (and router + Premium KIT if you requested this option) by the 5th (of the month after the last month paid), and the lack of interest or lack of communication with NewSky, in addition to a daily fine , the fines referring to the clauses not fulfilled by the client will be applied, which will be charged by our legal representative, the Libra Legal Office, being from that moment responsible for the case and, according to the case, a case will be opened in court of law in Tokyo jurisdiction; General documents and information will be used for resolution by legal means and, in addition, your name may also be registered with the Japan CREDIT PROTECTION SERVICE.
e) To request cancellation of the service using a credit card payment method, the customer must contact our call center, with minimum of 30 days in advance.
7. FINE AMOUNTS (CONTRACT, LOSS AND DAMAGE)
Amount of the penalty
Cancellation of the annual contract
According to the clause: “CANCELLATION”
Loss or Replacement of the “Router” device outside INSURANCE (if you have requested the option: router)
The same amount applies if you do not return the “Router” device at the end of the contract (however, after 2 years of active use of the service, it will not be necessary to return the router device).
Damage to the “Router” device (in case of loaning the device) outside INSURANCE (if you have requested the option: router)the device
Damage that does not alter the operation of.
Evaluation by the NewSky team and not by third parties.
Loss, theft or damage to the SIM card
(with or without TOTAL ROUTER INSURANCE)
To replace and enable the service. The replacement will be made from 7 to 15 working days.
The same value applies if you do not return the SIM card at the end of the contract. The same value applies if you return the SIM card after abandoning the contract.
Non-return of SIM card (and router if you have requested this option) until the 5th of the month after the last month paid will have a daily fine (counted from the 6th)
¥500 / day
The daily fine will only stop counting when the customer returns the SIM card / router, and negotiates with Newsky (however, after 2 years of active use of the service, it will not be necessary to return the router device, but it will be necessary to return the SIM Card).
With the non-return of the SIM card / Router, after the 5th the contract will be given as ABANDONMENT, and will be charged with: “cancellation penalty (in the case of annual contracts) + SIM non-return penalty card / Router + daily penalty + abandonment penalty ”. In the case of the optional router: after 2 years of active use of the service, it will not be necessary to return the router device, but it will be necessary to return the SIM Card.
Failure to return the PREMIUM KIT of the routers (if you requested the option: router)
+ ¥500 / accessory
The PREMIUM KIT must be returned to NewSky when canceling the MONTHLY or ANNUAL service. Failure to return an accessory or item will incur a fine of ¥3,000 for the EXCLUSIVE NEWSKY BAG and ¥500 per accessory included in the KIT
* After the loss or theft where the customer no longer wishes to use the service, the customer must pay the fine for not return of SIM CARD (if you have requested the optional router, the fine will be added for non-return of the router, however after 2 years of active use of the service it will not be necessary to return the router device, however it will be necessary to pay the non-return fine SIM Card) + the fine for canceling the contract (if you have not fulfilled the 12 months of the contract).
* In the above cases the payment of the fine must be made through the Smart Pit. The customer must inform the date and time that he will make the payment. If there are changes once a charge is activated, it will add ¥1,000 to activate a new charge.
8. RIGHT OF SUSPENSION
a) In case of delay or abandonment of a service contract, if the customer has another active service, NewSky reserves the right to be able to suspend the other service without prior notice;
B) NewSky reserves the right to unilaterally suspend or cancel the customer's contract, if it brings losses to the company or in case the company deems the customer's misuse or misconduct, without prior notice and without compensation;
9. DATA TRAFFIC
a) Restrictions on the volume of data traffic may apply. We provide adequate data capacity for general use, but from the point of view of maintaining network quality and fair use of the network, the communication restriction can be applied to users who communicate in large quantities, downloading large files, very long, etc. In these cases, measures can be taken, such as interrupting communication or greatly reducing the speed of communication. Customers who consume large amounts of data need to pay attention to this, as per the information above. *Will not be refunded or exchanged, etc. if suspension measures or speed restrictions are applied by the operator or the government.
b) We inform that as of January 2016, Japanese data traffic control laws have become increasingly strict. New rules from operators or the government may occur without notice. Further details: bit.ly/ns_pirataria
c) NewSky is not responsible for signal failures in some areas;
10. SUPPORT and CONTACT
a) NewSky does not provide support and is not responsible for software and applications used by the customer.
b) Service for technical support or issues regarding late payment will only be resolved within the office hours of the responsible department. Monday to Friday from 10 am to 5 pm (closed on national holidays);
c) NewSky call center:
Phones: (FREE DIAL) 0800-100-0877 and 03-4550-1426 and 06-4560-3207 - Português, Español and English
Whatsapp: +81 80-8478-8004 (Português) +81 -80-8877-8696 (English) - Text messaging only
Facebook: fb.com/newskyjapan - fb.com/newskyenglish - fb.com/newskyespanol
Instagram: newskyjapan Twitter: @newskyjapan
Company Name: 有限会社メガシステム Yugengaisha MegaSystem Co., Ltd.
Trading Name: NewSky
NewSky Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
NewSky Komaki - Branch: 〒485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB komaki Bldg. 3F
* The prices contained in this contract are including 10% tax.
TOKYO: 03-4550-1426 / OSAKA: 06-4560-3207
WhatsApp: +81 80-8478-8004
Atendimento de Segunda à Sábado das 10:00h às 19:00h
NewSky – Head Office
163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
NewSky – Komaki Branch
485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB Komaki Bldg. 3F
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