CONTRACT TERMS AND CONDITIONS OF USE
MONICA GLOBAL MOBILE WIFI (MACAROON M1)
VERSION 8.0 - ENGLISH
- Mobile internet service MONICA GLOBAL MOBILE WIFI of excellent quality, coverage (3G / 4G) and speed of up to 150 Mbps.
2. TYPES OF CONTRACT, PLANS & MONTHLY VALUES
SERVICE DATA PLAN
Cancellation fee: ¥6,000
No cancellation fee
ACTIVATION RATE: ¥3,300
3. RENT / ROUTER LOAN + PREMIUM KIT
- The Mônica WiFi router (Macaroom M1) is rented and must be returned at the end of the contract. This device has a speed of up to 150 Mbps. Any changes to the router's settings are prohibited. The device is already configured and ready for use.
- Contents PREMIUM KIT: ENERGY CHARGER and EXCLUSIVE NEWSKY BAG. The customer is allowed to enjoy the premium kit as long as he is an active subscriber of the service. The Premium Kit is loaned and must be returned at the end of the contract.
- Device Loss and Damage: ¥12,000
- PREMIUM KIT Loss and Damage: ¥3,000
- It will be considered 'loss' when damage to the device makes it impossible to use or disrupt important functions. It will be considered 'damage' when the device has some damage that is only visual or does not prevent normal use. This analysis will be done exclusively by NewSky and no third party analysis will be accepted.
- The Router must be returned until 5th of the month that you no longer wish to use the service, with a daily fine of ¥500 starting on the 6th. If you use the internet during the month that you no longer wish to use the service, the full monthly fee must be paid.
Provide the billing details to the operator
Payment at convenience stores:
Family Mart, Lawson and Mini Stop
You will use the same Smart Pit card to pay monthly fees
DATE OF PAYMENT: UNTIL THE 10TH
a) From the 11th the payment will be overdue and the service will be suspended, with a fee of ¥1,000 included in the collection.
b) If you do not make the payment by the 20th, your contract will be understood as abandonment by the customer and will be canceled. Fees and fines will apply, if any.
c) If you want to change the payment method from Smart pit to credit card or vice versa, the customer must contact our call center, at least 30 days in advance.
d) Payment must be made on time and processed by our exchange so that there is no cut-off.
e) If cut due to non-payment, the signal will be reactivated within 3 business days after confirmation and payment processing by our payment center.
f) Charging fee [kombini / credit card] of ¥ 220, may be charged at any time by NewSky, without prior notice, to adjust amounts. So far, this fee is being paid by NewSky.
Pending issues related to the service contracted with NewSky will be discounted via credit card (registered).
4. IMPORTANT INFORMATION
WITHOUT DAILY LIMIT*
*We warn that uninterrupted use with frequency above 10 GB daily can cause speed reduction, signal cut-off without prior notice, and even termination of the contract at the request of the operator or the Japanese government.
After using all your data allowance, the speed will be reduced, returning to normal the following month.
5. CHANGE IN PLAN
a) To request a plan change, make the request at our center BETWEEN DAY 1 TO DAY 15.
b) Plan exchange fee: ¥3,300
c) The change will take effect from the beginning of the following month. During the exchange process, the service may be unavailable for 1 to 3 business days.
CANCELLATION FEE: ¥6,000
If canceled before 1 year.
NO CANCELLATION FEE
Step 1: To cancel, the customer must contact NewSky by the 15th of the current month, and request cancellation of the service.
Step 2: The customer must pay the amounts due to NewSky within the stipulated period.
We will collect the fine through Smart Pit or credit card.
For charging through Smart Pit, once the charge is launched, if there is a need to launch a new charge or change the payment date, there will be a fee of ¥1,000 added to the fine.
Failure to confirm payment by our collection department by the 20th will cause the contract to be understood as abandonment by the customer and will be canceled. Fees and fines will apply, if any.
With the non-payment of the monthly fee until the 20th of the month of payment, and the lack of interest or lack of communication with NewSky, the fines related to the clauses not fulfilled by the customer will be applied, which will be charged by our legal representative, the office Libra Legal Office and/or Trade's Creditor Protection Co.ltd., being from that moment responsible for the case and, according to the case, a case will be opened in the court of justice in the Tokyo jurisdiction.
General documents and information will be used for resolution by legal means and, in addition, your name may also be registered with the Japan CREDIT PROTECTION SERVICE and abroad.
Any legal issues will be resolved with the Tokyo Court of Justice.
7. CONTRACT, DATA TRAFFIC & SUSPENSION RIGHTS
- Please be informed that as of January 2016, Japanese data traffic control laws have become stricter. New rules from operators or the government may occur without notice. Restrictions on the volume of data traffic may apply.
- We provide adequate data capacity for general use, but from the point of view of fair use and maintaining the quality of the network, the usage restriction can be applied to users who communicate in large quantities, download large files, very long videos, etc. In these cases, measures can be taken, such as interrupting communication or greatly reducing the speed of communication.
- Customers who consume large amounts of data need to be aware. *Will not be refunded or exchanged, etc. if suspension measures or speed restrictions are applied by the operator or the government. NewSky is not responsible for signal failures in some areas.
- The service is indicated for general use, with the exception of torrent. p2p or similar.
- Further details are available at: bit.ly/ns_pirataria
- In the event of a delay or abandonment of a service contract, if the customer has another active service, NewSky reserves the right to suspend the other service without prior notice.
- NewSky reserves the right to unilaterally suspend or cancel the customer's contract, if it brings losses to the company or in case the company deems the customer's misuse or misconduct, without prior notice and without compensation.
- We recommend that you do not make changes to the router settings, the device is already configured and ready for use.
- In the event of suspension of the service due to accidents or unscheduled maintenance, there will be no refund for the service downtime.
- NewSky reserves the right, in the event of any change in the service by the operator, to pass this change on to the customer without prior notice, in compliance with the rules thus required, including price adjustments.
- The maximum communication speed shown in this contract, indicates maximum values based on technical standards and does not necessarily represent speeds in actual use. Internet speeds during use can vary due to the user's environment (such as terminal device specifications) and network congestion.
- The collection of pendencies or debts can also be done abroad. The customer may have the name included in the SPC (credit protection service).
- You will be charged 14.5% interest per year on unpaid amounts and outstanding amounts with NewSky, be it late monthly fees, cancellation penalty, or any other outstanding that the customer may have with NewSky.
8. MONICA'S CLASS
- All images of the characters are copyrighted by Mauricio de Sousa Produções.
- A copy of the Zairyu Card, front and back, with the updated address is required. copy of PASSPORT (pages 1, 2 and 3) or driver's license.
- It is the customer's responsibility to keep the registration data always up to date with NewSky. NewSky communicates with customers via SMS, Facebook, WhatsApp, e-mail or telephone.
10. SUPPORT & CONTACT
- NewSky does not provide support and is not responsible for software and applications used by the customer.
- Service for technical support or issues regarding late payment will only be resolved within the office hours of the responsible department: Monday to Friday from 10:00 am to 5:00 pm (closed on weekends and national holidays).
11. NEWSKY SERVICE CENTER:
Telephones: (FREE DIAL) 0800-100-0877 and 03-4550-1426 and 06-4560-3207 - Português, Español and English
Whatsapp: +81 80-8478-8004 (Português) +81 -80-8877-8696 (English) - Text messaging only
Website: newsky.asia - newskymobile.jp - monicawifi.com
Facebook: fb.com/newskyjapan - fb.com/ newskyenglish - fb.com/newskyespanol
Instagram: newskyjapan Twitter: @newskyjapan
Company name: 有限会社メガシステム Yugengaisha MegaSystem Co., Ltd.
Trading name: NewSky
NewSky Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
NewSky Komaki - Branch: 〒 485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB komaki Bldg. 3F
*The prices contained in this contract are including 10% tax. Future tax adjustments by the government will be included in the monthly fee as soon as it comes into effect in accordance with the law.